Customer Service

 

Shipping & Payment Terms
 

It is our shipping policy to send your order as soon as possible.

 

The Prices and duration of the delivery are indicated below. In case your country is not mentioned in the list below, the pricing and the time taken will be that prevailing in the nearest country / region listed below in majority of the cases.

 

   

Delivery within the U.A.E

 

Free Shipping for all orders above AED 100

 

For orders below the aforementioned value the following applies:

 

   
  • AED 21 for all deliveries below 5 kg.

 

  • AED 5 for each additional kg.

 

  • Delivery time within 2 - 3 business days.

 

   

Delivery within Bahrain, Kuwait, Oman, Qatar, KSA, Egypt, Jordon

 

   
  • AED 45 for 500 gms.

 

  • AED 15 for each additional 500 gms.

 

  • Delivery time within 4 - 5 business days.

 

   

Delivery within Lebanon, Syria, Cyprus, Turkey

 

   
  • AED 55 for 500 gms.

 

  • AED 15 for for each additional 500 gms.

 

  • Delivery time within 4 - 5 business days.

 

   

Tracking your Shipment

 

  We provide the shipping only through Aramex, which provide tracking feature online. Please visit www.aramex.com and enter your Airway Bill No. in the dialog box and click the track button.

 

   

Payment

 

After an order is placed the customer will receive a confirmation e-mail immediately, with an overview of the order and the total price, including the shipping costs.
Every order is delivered only after payment. You can pay:

 

   
  • By Paypal/Credit Card. If you have a Paypal account, simply log in and finish the payment. If you want to pay by credit card (Visa, Mastercard, American Express), but you don't have a Paypal account, please choose the Paypal option. You are free to choose to create a Paypal account, or just pay by credit card as a guest. Paypal is safe, fast, and easy.

 

  • Via Bank Transfer to our UAE Account

 

a. For AED transactions: IBAN AE 500030000688057244001

b. For US$ transactions: IBAN AE 110030000688057248001

 

You will receive the payment details in the order confirmation email. The payment should be completed within 14 days after ordering, after which the order is shipped. During these days Organic-4life will reserve the products for you. If the payment is not received after this period, Organic-4life can allow the products to be sold again.

 

  • Cash on Delivery (within UAE territory only)

 

   

Late arrival of your order

 

  If your order fails to arrive within the expected time, please contact us using the contact information in our contact us page and we will establish whether the goods have been dispatched or inform you as to why your delivery has been delayed. The goods may be temporarily out of stock or there may be a problem with the courier company.

 

   

Shipment related Note

 

  Orders shipped outside United Arab Emirates may be charged duties and/or taxes by your local postal service and/or government. Unfortunately, we have no way of knowing what specific charges are applicable for each country